Legal
Warranty
Filaform products are warranted by 3D Printer Gear Pty Ltd. These warranties are in addition to your rights under Australian Consumer Law, which cannot be excluded.
General conditions
We warrant that products are brand new (unless stated otherwise) and meet industry standards. Warranty applies to the original purchaser and is non-transferable. Proof of purchase (e.g. invoice or receipt) is required for any claim, and coverage can vary by product category.
What's covered
Manufacturing defects and functional issues arising during normal use, confirmed through inspection. Before returning anything, contact the support team on 1300 334 327 or admin@filaform.com.au so we can assess the issue and arrange the right resolution.
What's not covered
Damage resulting from misuse, water ingress, third-party accessories or tampering is not covered. Consumable items (including filament, nozzles, hotends, build plates and extruder parts) carry limited coverage by their nature; we will replace items confirmed faulty within the warranty period.
Warranty periods
Within Australia: a 1-year standard warranty applies to most products, with a 3-month limited warranty on accessories and wear-prone components.
A faulty spool?
If a spool of Filaform filament is not performing, get in touch before you throw it out: the batch number on the label lets us trace exactly when and how it was made. For purchases from one of our retailers, they are your first point of contact; our team backs them either way. See also the returns policy.
3D Printer Gear Pty Ltd, 781 High Street, Reservoir VIC 3073